Get in Touch
Have a question about one of our reviews? Spotted a bonus offer that has expired, or a licence detail that no longer matches the regulator's records? Use the form on this page to send us a message. It goes straight to the people who research and write our guides.
We are happy to hear from players across the UK, from casino operators and from anyone working in gambling support or research. Every message comes through the same form, whether it is a quick question, feedback on an article or a business proposal.
Most messages get a reply within 48 hours on weekdays. If your message involves checking a licence or a change in a casino's terms, it can take a little longer, because we confirm the facts before we answer.
We only reply in writing. There is no phone line or live chat. Keeping everything by email gives both sides a record of what was said, which helps when a page needs to be changed.
Making Your Message Easy to Act On
A few details help us deal with your message faster. Tell us which page you are writing about and, if it concerns a particular casino, give its name. Describe the problem in a sentence or two. Screenshots, or a copy of the casino's current terms, are very useful.
When you report a mistake, let us know what the page says now and what you think it should say. We look at every report that comes with evidence. If the evidence holds up, we update the page and, for larger changes, add a note saying what was revised. Your message stays private and is never published without your permission.
What We Cannot Help With
We publish guides and reviews. We do not run a casino and have no access to player accounts. That means we cannot cancel or shorten a GamStop exclusion, speed up a withdrawal, get back money you have lost or settle a disagreement with an operator. If you have a problem with your account, write to the casino's support team and save copies of everything you send and receive.
If gambling is causing you harm, free and confidential support is available in the UK from GamCare, BeGambleAware and the National Gambling Helpline.
You can learn more about who we are and how we review casinos on our About Us page.
Frequently Asked Questions
What is the best way to contact you?
The best way to contact us is through our contact form or email for a quick response.
How soon will I receive a response?
We strive to respond to all inquiries within 24 hours during business days.
Can I visit your office?
Yes, our office is open for visits from 9 AM to 5 PM, Monday through Friday.
What are your customer service hours?
Our customer service hours are from 9 AM to 5 PM, Monday through Friday.
Is there a phone number to call?
Yes, you can reach us by phone at (123) 456-7890 during our business hours.
